Solutions
Simplify Efficient and Secure Mainframe File Exchange
Quantum Safe Encryption
High-Speed File Transfer
Client-Server Application Integration
Session Management
Mainframe Modernization
Resource & Cost Management
Support
Technical Support is provided for customers on maintenance and companies actively evaluating a solution. The Data 21 Support Team is available to answer questions during regular business hours. Web support applications (Online Documentation, Emergency Keys, etc.) are available 24 hours, 7 days a week.
Contact: support@data21.com.
| Product | FAQ | Documentation | Download | Key Request |
|---|---|---|---|---|
| ZIP/390 MP v6.9.9 (Multi-Platform) | View | View | Download | Request |
| ZIP/VSE | View | View | Download | Request |
| InterSession | View | View | Download | Request |
| VTAM2Spool | View | View | Download | Request |
| Tools4CICS (formerly Help4CICS) | View | View | Download | Request |
| IpServer | View | View | Download | Request |
| IpBridge/Connect | View | View | Download | Request |
| IpBridge/Host | View | View | Download | Request |
| IpBridge/Secure | View | View | Download | Request |
Mainframe Hardware Replacement or Addition?
Regular Hours | M-F 7am - 3pm PST
To open a support issue, Email your problem description and related information to support@data21.com. If you are experiencing a Job failure, please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT output in the email body or as a ".txt" attachment. If you wish to speak to our tech support team by phone, please indicate that in the email along with a phone number and best time to call.
After Hours Emergency
For assistance with a production emergency after Data 21's Regular Hours, please start by sending email to support@data21.com. Please include the Job (JCL and SYSIN Parameters) as well as the SYSPRINT output in the email body or as a ".txt." attachment. For support issues of an immediate critical nature, that cannot wait until the next business day, call 310-870-7221, Option 3 for after hours support after sending the email.
Over 40 Years of Mainframe Solutions
About Data 21
Data 21 Inc. is a privately held veteran owned California Corporation. Since inception in 1980, our mission has been, and continues to be, delivering innovative, high quality, cost effective mainframe centric software solutions that empower Business' and enrich End-Users in the workplace. We pride ourselves on excellent product and customer support satisfaction ratings, and the fact that our products have become trusted integral daily production necessities at hundreds of mainframe installations around the world.